Please note our new schedule times and locations

Coronavirus Policy

Thompson Valley Charters is committed to providing safe, reliable service for all customers in compliance with applicable government orders and guidelines. With customer and employee safety as our top priority, we continue to regularly sanitize our buses and operate them in a manner that allows for appropriate social distancing.

Effective January 10th we will be requiring proof of full vaccination for all travellers.

Medical exemptions are accepted but must qualify.

Below are the qualification requirements

  1. A valid medical exemption is the original signed letter from a physician or nurse practitioner that includes:
  • Person’s name that matches their identification.
  • Physician’s or nurse practitioner’s complete information, including:
  • name, phone number, contact information, professional registration number and signature
  • statement that there is a medical reason for not being fully vaccinated against COVID-19
  • duration that the exemption is valid, and
  • Also provide proof of a proof of a privately-paid negative rapid test result taken within 72 hours of service, as follows:
    • The test result should be a written or printed copy that indicates the individual has tested negative for COVID-19 on a Health Canada approved rapid antigen, rapid PCR, or lab-based PCR test approved by Health Canada or the lab accreditation body of jurisdiction.
    • Valid test results should be a written or printed copy that clearly outlines the type of test, time of sample collection, clear indication of a negative result, and laboratory that completed the test, if applicable.
      • Please note:
        • Photos of a rapid test or result taken offsite is not sufficient.
        • A self-test completed offsite or self-produced documentation of a negative test result is not valid.
        • Do not bring completed self-tests or rapid tests to businesses due to communicable disease risk.
        • Tests must not be from the Alberta Health Services public COVID-19 testing system.

Facial Coverings

All passengers will be required to wear a facial covering in situations where social distancing is not possible. This includes while waiting in line, during the boarding process, when on board the bus, and when getting off the bus.
We will have a limited number of masks available for customers who are unable to bring their own.
Exceptions will be made for customers with medical conditions, have trouble breathing or for children less than 2 years old.
Our drivers will be also wearing masks when social distancing is not possible. This includes while assisting in boarding and disembarking from the bus. Drivers will be socially distanced from passengers when operating the vehicle and will not be required to wear a mask while doing so.

Social Distancing

We have reduced the available number of passengers per trip to give our drivers and customers more personal space. Only those who are from the same “social bubble” are to share a seat. Keeping an empty seat in between travelers will ensure appropriate social distancing.
We ask that all travellers be aware of remaining 6 ft apart while waiting to board and during boarding and disembarking

Cleaning & Disinfecting

We have been and will continue to wash and wipe down all of our buses on a daily basis.
Hand sanitizer and/or disinfectant wipes will be placed on all buses for the use of driver and passengers.
High traffic areas, hand rails and hard surfaces are to be wiped down regularly.
Complete coach from back to front is disinfected after each trip.
We will continue to be vigilant in our actions to ensure the safe
travel of our employees and passengers.
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