Please note our new schedule times and locations

Luggage Policy

Carry-On Items*

*Please note that due to enhanced safety measures, only one carry-on is permitted per person. Carry-on items are restricted to essential items only. This includes water, medications, electronic devices, etc. All carry-on items must be kept in the overhead compartment and cannot be stored underneath the seat.
Passengers travelling with Thompson Valley Charters are allowed three (3) pieces of luggage in total. Your carry-on bag* must be able to fit into the overhead compartment, and only one (1) bag per person is allowed, with essential items only. The maximum number of pieces allowed on is six (6). Charges for extra luggage are noted below.
Carry-on items must fit in the overhead bins and can include briefcases, laptop bags, purses, small back packs, diaper bags, and such.
Carry-on items must be stored in the overhead bins during travel.
Due to safety issues, carry-on items cannot be placed on empty seats as it could become a projectile in the case of a sudden stop.
The aisle must be kept clear of carry-on items, including shoulder straps.
Alcohol is not permitted on board under any circumstances.
The following items should always be carried in your carry-on to limit the possibility of loss or damage: laptop computers, car and house keys, medication, cash, high value items such as cameras, jewelry, and electronic devices.

Charges for Extra Luggage

Effective June 1, 2019, passengers will be charged for all additional luggage at the rate of $15.00 per piece (includes GST). Bicycles may be transported at a cost of $20.00 each (includes GST) and must be boxed or wrapped to ensure safe transportation (see “Protection of Luggage” below).
Thompson Valley Charters has the right to refuse items deemed not to be essential or luggage. As well, we reserve the right to limit the size, weight and the number of items you wish to check in.
The maximum extra bags allowed is three (3) for a maximum of six (6). Exceeding the total number of bags allowed is not negotiable and refusal to comply will result in refusal of service.

Protection of Luggage

In an effort to protect all luggage stored under the coach, items should be packed or covered in such a way as to not be damaged during transit or not to damage other luggage. It is important that items of a breakable nature (TV’s) or those that contain pointy (ski poles) or greasy (bike chains) parts are secured by a box, suitable covering, or plastic wrap/bags.
Thompson Valley Charters reserves the right to refuse any baggage that is not packaged securely. All items must be in a suitable container that is not at risk of being damaged or causing damage. Acceptable baggage includes things like suitcases, duffel bags, toolboxes, trunks, storage containers, and securely taped cardboard boxes.
To avoid luggage mix ups, it is recommended that you place a visible identifier on your stored luggage including a luggage tag with your name, address, and phone number. Thompson Valley Charters is not responsible for a passenger picking up the wrong piece of luggage.
It is your responsibility to ensure your checked luggage is placed in the correct compartment prior to departure. As well, it is your responsibility to remove all personal items brought on to the coach, Thompson Valley Charters will not be responsible for items left behind on the coach or luggage issues as a result of a change in your arrival point.
Please ensure you clearly advise the representative loading your luggage of your arrival point, to ensure your luggage is placed into the appropriate compartment.


A firearm may be transported as long as it is in a proper locked case and must be placed under the coach. The firearm cannot be taken out at any mid-trip stops. A hard case is preferred, but not mandatory. We DO NOT transport ammunition.

Dimensions of Overhead Bins

60” wide, 10” deep, 8¾” high angling to 7½” high at the back.

Essential Items

Items deemed essential for the well-being of our passengers will be transported at no charge. These items would include: walking or mobility aids/devices, car seats, and oxygen canisters.

Weight Restrictions for Luggage

For any piece of luggage over 60 lbs., the driver may ask the passenger to load and unload their luggage at the pick-up and drop-off points. The passenger must be capable of loading their own luggage.

Damaged/Lost/Abandoned Luggage

Maximum baggage liability is $350.00.
Thompson Valley Charters will not be responsible for the loss of or damage to checked luggage in excess of stated maximum liability.
Thompson Valley Charters does not accept liability for loss of or damage to unchecked baggage carried on board, or items that do not comply with our policies stated above.
Any damage must be reported to Thompson Valley Charters within 24 hours or claim may be refused.
Lost & Found items found on board our coaches will be kept for a period of 30 days before being disposed of.
Thompson Valley Charters does not allow for overnight storage in any of our locations. Luggage that has been left behind and deemed by staff to be purposely abandoned will be disposed of after 96 hours without contact from owner, or 6 days with contact.
Items left at courtesy/remote stops are not the responsibility of Thompson Valley Charters.
We do not have locked storage in any of our locations and cannot guarantee the security of items that have been left behind.
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